Frequently Asked Questions

Our Swiss Super Clone timepieces are high-precision replicas built with Swiss-grade movements (such as the 3285 V3) that mirror the mechanics, weight, and finish of the originals. Every detail — from the case material to the dial printing — is engineered to match the authentic reference as closely as possible.

Most of our flagship models feature the Swiss 3285 V3 clone movement, a high-accuracy automatic caliber that closely replicates the architecture of the original. Movement specifications are listed on each product page.

Standard shipping typically takes 7–14 business days from dispatch. Express options with faster delivery windows are available at checkout. Once your order ships, you will receive a tracking number by email.

Yes, we ship worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your destination. All orders are dispatched discreetly.

A shipping confirmation email with a tracking number is sent as soon as your order is dispatched. You can also view your order status at any time from your account dashboard.

Orders can be modified or cancelled within 2 hours of placement. After that window, fulfilment begins and changes may not be possible. Please contact us immediately at contact@swisscrown.co if you need assistance.

We accept returns within 30 days of delivery, provided the watch is unworn and returned in its original packaging with all included accessories. Sale items are final sale and are not eligible for return. Once we receive and inspect the item, refunds are processed within 5–7 business days.

In the unlikely event that your watch arrives with a defect or damage, contact us at contact@swisscrown.co within 48 hours of receipt with photos and your order number. We will arrange a replacement or full refund at no cost to you.

Yes. All Swiss Crown timepieces come with a 12-month warranty covering manufacturing defects. The warranty does not cover damage caused by improper use, water ingress beyond rated depth, or unauthorized repairs.

Keep your watch away from strong magnetic fields and extreme temperatures. Clean the case and bracelet periodically with a soft, damp cloth. Water resistance ratings (where applicable) are listed on the product page — do not exceed them. Service the movement every 3–5 years for optimal performance.

We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as other methods shown at checkout. All transactions are processed securely.

Our support team is available via email at contact@swisscrown.co. We aim to respond within 24 hours on business days. For urgent matters, include your order number in the subject line.